Frequently Asked Questions
Everything you need to know about shopping with Essence Amsterdam™
What is the delivery time for my order?
Orders within the Netherlands are typically delivered within 1-2 business days. For international shipping within Europe, please allow 3-5 business days for your package to arrive.
How can I return an item if it doesn't fit?
We offer a 30-day return policy. You can return any unworn item in its original packaging. Simply visit our returns portal to generate a shipping label and receive your refund.
Which payment methods do you accept?
We accept a wide range of secure payment options, including iDEAL, Klarna, PayPal, and all major credit cards such as Visa, Mastercard, and American Express.
Where are Essence Amsterdam™ garments produced?
Our collections are designed in Amsterdam and manufactured in high-quality ateliers across Europe that adhere to strict fair labor practices and sustainability standards.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit.
Can I track the status of my shipment?
Yes, once your order has been dispatched from our warehouse, you will receive an automated email containing a Track & Trace link to follow your parcel's journey.